Refund Policy

1. When we refund

We will refund you in full if:

• your key never arrived and we cannot deliver a working one
• the key you received is invalid, already used, or will not activate, and we cannot replace it
• the product was detected or taken offline before you used the key, and you do not want to wait for the fix
• you were charged more than once for the same order, or charged for an order that failed
• the product is materially different from what its product page described

2. When we do not refund

• Game bans. A ban, suspension, or lost account is never refundable, even if you followed the setup guide exactly. This is the risk you accept when you buy.
• Change of mind after the key has been delivered.
• Your setup. Unsupported hardware, an unsupported Windows build, or a conflicting anti-virus. The requirements are on every product page, so check them before you buy.
• Buying the wrong thing and redeeming it anyway. Tell us before you redeem and we will usually swap it.
• Shared, resold, or leaked keys, or any breach of our Terms of Service.
• Normal update downtime. Products go offline while we patch them; that is expected, not a fault.

3. Your statutory rights

If you are a consumer in the EU or UK you normally have 14 days to withdraw from a purchase. For digital content, that right can end once your key has been delivered, where you agreed to delivery starting within the withdrawal period and acknowledged that you would lose the right to withdraw. Nothing in this policy limits any statutory right you have that cannot be waived.

4. How to request a refund

Open a ticket in our Discord server within 7 days of your order and include:

• your order ID and the email you used at checkout
• the product and licence length you bought
• what went wrong, with a screenshot or short clip if there is anything to see

We aim to give you a decision within 48 hours. If we ask for something specific, such as a log file or an error screenshot, the fastest way to a refund is to send it.

5. How refunds are paid

Approved refunds go back to the original payment method. Card and PayPal refunds usually appear within 5 to 10 business days, depending on your bank. Crypto payments are refunded in the same coin at the exchange rate at the time of the refund, so the amount you receive may differ from what you paid.

6. Chargebacks

Please talk to us first. A chargeback filed without contacting us gets your keys revoked and your account permanently banned, and it makes an otherwise straightforward refund far slower for you. We have never refused to look at a genuine problem.